Services
In-bound Services
We can provide you with a range of inbound telemarketing services - from customer care lines, to specific sales hotlines, qualifying opportunities or re-directing enquiries from your in-bound telephone calls, emails, faxes or web hits. We understand the importance of CRM, and appreciate how crucial it is to nurture existing relationships with your clients by offering a consistent, courteous and informative point of contact for them.
Lead Generation
We provide our clients with qualified sales opportunities. Our teams work hard to qualify and nurture opportunities which will ultimately lead to an unbeatable return on your investment. Every lead that we generate is in accordance with both our own internal standards and those that have been specifically set by you. On top of this, each lead is re-qualified by our quality control team before it is passed on, thus guaranteeing quality sales opportunities for your internal teams.
Closed Loop Analysis
Our innovative closed-loop methodology and full channel management is implemented for each lead generated. We will periodically revisit your leads to track their present outcome. As this is completed outside of any client lead tracking system it can provide a valuable insight into how well your sales force is progressing the leads.
Telesales
We have the necessary functionality to immediately progress prospects through the lead identification stage to an actual sale, processing the sales transaction internally.
Appointment Generation
We can assist you in ensuring that all qualified sales opportunities are followed up by booking appointments directly into the diaries of your sales force.
Pipeline Analysis
We can manage your pipeline through regular and consistent contact with your sales force or reseller channel. We recognise that there can be a disconnect between sales and marketing, with the result that no-one is actually able to successfully track how your programme has been running. By ensuring regular contact with those that are following up our leads/appointments, we can bridge this gap.
Mystery Shopping
We can work with you to manufacture artificial sales scenarios, thus allowing you the opportunity to closely monitor and measure the efficacy of your sales force. We are also able to provide you with valuable insights into the comparative efficacy of your competitor’s sales force by delivering them with the same scenarios.
Surveys
Using our cumulated wealth of industry knowledge and expertise, we can work with you to develop surveys specific to your objectives, targeting both your current and prospective clients.
Reseller Recruitment
By carefully profiling the existing reseller channel, we will aide you in increasing your number of resellers through the completion of surveys, appointment booking and overall account management.
Enterprise Mapping
We can provide you with a holistic view of your clients or prospective clients company and contact structure, with particular focus on individual decision making units in order to aid the identification and progression of sales leads.
Event Support
Our extensive database can be used, alongside your own, to target specific clients and prospects for seminars, training days and other similar business event. After your event has taken place we will gather qualitative feedback from your clients and prospects that will provide you with visibility on where they sit in your sales pipeline.
Data
We have significant experience in transforming, cleansing, uploading and extracting data to and from our Quanta CRM application. Data can be extracted and transformed based on defined data transforms and target schema for upload into external systems. We currently provides data extracts based on bespoke mapping requirements.
We have a sophisticated and controlled process for the managed upload of customer data and apply significant checks to the source data to ensure that it complies to our quality threshold. Our web application Quanta eServices allows you, your field sales staff and other partners and resellers to view and modify allocated lead data records.